Store Policy

Customer Care

Here at CityMask We are committed to providing a quality service. Sometimes things do go wrong and you may want to get in touch with us. Should this happen, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

Privacy & Safety

[CityMask trading] [Mrs.Blak ltd 08037644] (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [citymask.co.uk] [and our mobile application], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

What data we collect

The personal data we collect from you includes:

  • questions, queries or feedback you leave, including your email address if you contact citymask.co.uk

  • your email address and subscription preferences when you sign up to our email alerts

  • how you use our emails - for example whether you open them and which links you click on

  • your Internet Protocol (IP) address, and details of which version of web browser you used

  • information on how you use the site, using cookies and page tagging techniques

What we do with your data

The data we collect may be shared with other government departments, agencies and public bodies. It may also be shared with our technology suppliers, for example our hosting provider.

We will not:

  • sell or rent your data to third parties

  • share your data with third parties for marketing purposes

  • use your data in analytics

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document

  • the law requires us to

We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. We will delete access log data after 120 days.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

 

Your rights

You have the right to request:

  • information about how your personal data is processed

  • a copy of that personal data

  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed

  • request that your personal data is erased if there is no longer a justification for it

  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team. citymask.co.uk@gmail.com

Wholesale Inquiries

For Whoelsale enquiries please contact citymask.co.uk@gmail.com

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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