Here at CityMask We are committed to providing a quality service. Sometimes things do go wrong and you may want to get in touch with us. Should this happen, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
Privacy & Safety
What data we collect
The personal data we collect from you includes:
questions, queries or feedback you leave, including your email address if you contact citymask.co.uk
your email address and subscription preferences when you sign up to our email alerts
how you use our emails - for example whether you open them and which links you click on
your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site, using cookies and page tagging techniques
What we do with your data
The data we collect may be shared with other government departments, agencies and public bodies. It may also be shared with our technology suppliers, for example our hosting provider.
We will not:
sell or rent your data to third parties
share your data with third parties for marketing purposes
use your data in analytics
We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.
How long we keep your data
We will only retain your personal data for as long as:
it is needed for the purposes set out in this document
the law requires us to
We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. We will delete access log data after 120 days.
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.
We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.
You have the right to request:
information about how your personal data is processed
a copy of that personal data
that anything inaccurate in your personal data is corrected immediately
You can also:
raise an objection about how your personal data is processed
request that your personal data is erased if there is no longer a justification for it
ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact with our Privacy Team.
For Whoelsale enquiries please contact
- Credit / Debit Cards
- Offline Payments